FAQFrequently Asked Questions!

Commercial refrigeration service calls are $150. Residential appliance calls are $99.99. Either way the fee applies to the repair once you approve the estimate. A technician inspects refrigerant charge, compressor draw, electrical connections, airflow and controls, then gives you a written estimate before any work begins. Jobs above $500 require electronic estimate approval.

Yes, depending on the schedule and where you are. Calling earlier in the day materially improves the odds, and equipment that has stopped entirely takes priority over routine work. Where same-day is not possible we usually reach you the next day.

Yes, a 1-Year Labor Warranty on our work. If the same fault returns inside that window, we come back at no charge.

We serve 32 cities across the Puget Sound from three dispatch locations. Seattle covers the urban core and Eastside, Shoreline covers the north corridor into Snohomish County, and Puyallup covers Pierce County and the south end. The full city list is on our locations page.

Scheduling a service appointment is easy! You can give us a call between 8:00 AM and 8:00 PM, seven days a week, or you can use our simple and convenient online booking system. Just click here to fill out the appointment request form to the best of your ability, and you will receive a text message confirming all the details, including the arrival window.

Yes. Maintenance agreements cover coil cleaning, refrigerant checks, door seal inspection, defrost verification, electrical connections and temperature logging. Catching a weakening compressor or a failing seal early costs a fraction of an emergency call plus lost inventory. See commercial refrigeration maintenance.

Confirm the door is sealing and the gasket is intact, check that nothing is blocking the evaporator airflow inside the box, and look at whether the condenser coils are clogged. If those are clear and the box is still drifting warm, call us before product is at risk.

Yes. Every technician goes through our own in-house training program alongside formal schooling, and we keep the team current as the technology changes rather than treating training as a one-time thing. Several of our senior master technicians have decades of experience behind them, working alongside seasoned techs who have been doing this for years. Commercial refrigeration is the only trade we work in.

Walk-in coolers and freezers, reach-in coolers and freezers, prep tables, undercounters and worktops, display cases and merchandisers, commercial ice machines, and bar and beverage equipment. See commercial refrigeration repair.

Same-day service is usually achievable when you call early in the day, and a unit that has stopped entirely moves ahead of scheduled work. Where same-day is not possible we generally reach you the next day. See emergency dispatch.

We service 35 commercial manufacturers, including True, Turbo Air, Traulsen, Beverage-Air, Continental, Delfield, Victory, Atosa, Kolpak, Norlake, Master-Bilt, Amerikooler, Hussmann, Manitowoc, Hoshizaki and Scotsman. The full list is on our brands we service page.

We cover the Puget Sound from three locations. Seattle handles the city core and the Eastside, including Bellevue, Kirkland, Redmond and Renton. Shoreline covers the north corridor through Lynnwood, Edmonds, Bothell and up to Everett. Puyallup covers the south end, including Tacoma, Kent, Auburn, Federal Way and Lakewood. See locations for the full list.

Some common signs that you need to have your reach-in freezer repaired are unusual noises, frost buildup, water leaks, or temperature fluctuations.

Yes. New walk-in cooler and freezer installation, replacement and relocation, covering panel assembly, condensing unit placement, controls and startup testing. See walk-in cooler installation.