Terms And Conditions Of Service
By authorizing a Mr. Fridge Seattle technician to begin service, you agree to the following Terms & Conditions of Service (“Agreement”), which govern all diagnostics, labor, repairs, replacement parts, and other goods or services provided by MR FRIDGE INC in Washington. This Agreement, together with any approved service order, estimate, invoice, or work authorization, forms the entire agreement between you (“Customer”) and Mr. Fridge Seattle, and supersedes any prior verbal or written discussions, understandings, or representations.
1. Diagnostic Visit Fee (Non-Refundable)
A non-refundable diagnostic fee is required for all non-warranty service calls. This fee covers technician travel, on-site inspection, and diagnostic assessment. If you approve the recommended repair, this diagnostic fee may be credited toward the total service cost, as stated on the final service order or invoice.
2. Limited Warranty
All parts are supplied subject only to the manufacturer’s warranty. Mr. Fridge Seattle provides no additional warranty on parts except where required by applicable law.
Labor performed by Mr. Fridge Seattle is warranted for up to one (1) year from the date of completion. This labor warranty applies only to defects in workmanship directly related to parts installed or replaced by Mr. Fridge Seattle. It does not cover failures caused by misuse, lack of maintenance, improper operation, alterations or repairs by others, electrical issues, environmental conditions, or other circumstances beyond the control of Mr. Fridge Seattle.
Any warranty claim must be reported promptly. Warranty coverage is void if the original invoice has not been paid in full.
Washington’s Uniform Commercial Code allows warranties and remedies to be limited or modified in certain contracts, and Washington law also recognizes manufacturer and implied warranty rules that can apply depending on the transaction.
3. Limitation of Liability
To the fullest extent permitted by law, Mr. Fridge Seattle shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to product loss, spoilage, lost revenue, business interruption, or downtime related to equipment failure, delayed service, or repair outcomes.
To the fullest extent permitted by law, Mr. Fridge Seattle’s total liability shall not exceed the amount paid by the Customer for the specific service giving rise to the claim. This limitation does not apply where prohibited by law.
4. Damage Waivers
By authorizing service, you acknowledge that certain repair conditions involve inherent risks. Mr. Fridge Seattle is not responsible for incidental damage unless caused by gross negligence or willful misconduct.
This includes, but is not limited to:
Moving Equipment
Some service calls require refrigeration equipment or surrounding components to be moved or repositioned for access. Mr. Fridge Seattle is not responsible for incidental damage to floors, walls, cabinetry, finishes, or nearby surfaces resulting from necessary access or movement.
Working Near Water or Drain Lines
Repairs involving water lines, drain systems, condensate lines, or plumbing-related components may involve a risk of leakage or water damage. Mr. Fridge Seattle is not responsible for water-related damage unless gross negligence is proven.
Equipment Failure and Product Loss
Commercial refrigeration systems may fail unexpectedly before, during, or after service due to age, hidden defects, refrigerant leaks, electrical faults, compressor failure, or unrelated component issues. The Customer accepts responsibility for spoilage, inventory loss, downtime, lost revenue, and operational interruption.
Handling Delicate or Aged Components
Some repairs require handling fragile, rusted, worn, or deteriorated parts such as glass, trim, shelving, panels, hinges, and older components. Mr. Fridge Seattle is not liable for breakage of fragile or degraded parts when disassembly or access is reasonably necessary to perform service.
5. Dispute Resolution / Arbitration
Any dispute, claim, or controversy arising out of or relating to services provided by Mr. Fridge Seattle shall be governed by applicable Washington law. Where enforceable, disputes may be submitted to binding arbitration instead of court litigation, except for matters that may properly be brought in small claims court or where otherwise prohibited by law. Washington has adopted a version of the Uniform Arbitration Act in chapter 7.04A RCW, which governs agreements to arbitrate in the state.
6. Contact Information
If you have any questions about these Terms & Conditions of Service or would like to review them before authorizing service, please contact:
Mr. Fridge Seattle
Email: office@mrfridge.com
Phone: +1 206-895-9715
For all non-warranty visits to the Customer’s home or business, we impose a non-refundable charge known as the “Diagnostic Fee.” This fee will be communicated to you before our visit. It covers the expenses we incur for travel and for carrying out diagnostic procedures by a skilled technician from MR FRIDGE INC. By agreeing to the Service Order, you acknowledge and consent to a) pay the full Diagnostic Fee regardless of whether MR FRIDGE INC conducts the suggested repairs or not; and b) the Diagnostic Fee will be applied as a credit towards the repair costs if you decide to proceed with the recommended repair or replacement by MR FRIDGE INC.
For the repairs, parts, and services we provide, we guarantee to you that they will be devoid of material and workmanship defects. This warranty lasts for thirty (30) days, starting either (i) from the day you receive the part, or (ii) from the repair or service date. Should you detect a defect in the repairs, parts, or service within this thirty-day timeframe, you are required to inform us immediately in writing. In case of defective parts and/or workmanship, MR FRIDGE INC’s responsibility, and your sole recourse, will be limited to either replacing the defective parts or workmanship or refunding the amounts you paid for the service and parts, at MR FRIDGE INC’s discretion. All warranty claims are contingent upon inspection and verification by MR FRIDGE INC.
The warranties provided do not cover the following: a) repair or replacement of appliances used commercially or industrially; b) aesthetic or non-essential components like glass, trim, knobs, panels, racks, tanks, tubs, baskets, structural parts, doors, door liners, and shelves; c) plumbing supply water lines to any appliance, whether replaced or suggested for replacement by Reliable Appliance Repair; d) repair of appliances moved from their original repair or installation location by MR FRIDGE INC; or e) repairs on appliances where parts are no longer available from the original manufacturer. Furthermore, MR FRIDGE INC is not obligated to honor any warranty unless you have paid all due amounts as per the applicable Price Quote.
THE WARRANTIES PROVIDED HERE ARE EXCLUSIVE, REPLACING ALL OTHER WARRANTIES, WHETHER STATED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES APPLY SOLELY TO THE CUSTOMER.
MR FRIDGE INC will not be liable for any special, incidental, indirect, or consequential losses or damages that result from breach of warranty, contract violation, negligence, or any other legal claim related to this agreement. MR FRIDGE INC’s responsibility for damages is confined to the sum actually paid by the customer. HOWEVER, THIS RESTRICTION DOES NOT EXTEND TO CLAIMS RELATED TO PERSONAL INJURY.
Customers are obligated to become acquainted with the waivers associated with the services we provide. Our services are offered solely under these waivers, and our pricing is contingent upon the customer’s acceptance of these waivers. By requesting our services, you agree to these waivers. If any part of these waivers is deemed unenforceable, the enforceability of the remaining waivers will not be affected.
Waiver of Damages When Moving Appliance
You acknowledge the inherent risks involved in moving appliances, including potential damage to the appliance itself and its surrounding areas such as flooring, cabinetry, and countertops. You understand that the technician is not obligated to move the appliance. In return for the technician’s agreement to move it, you agree to absolve both the technician and MR FRIDGE INC of any liability for damages that may occur during this process.
Waiver of Damages When Working with Water
You are aware that the machinery being serviced is connected to the building’s plumbing system, which carries the inherent risk of leaks or flooding due to component failure, imperfect connections, or other faults. Except in cases of gross negligence clearly proven and directly attributable to the technician, you agree to exempt both the technician and MR FRIDGE INC, along with its principals, agents, and employees, from any liability for damages or harm that may result from such incidents.
By allowing the technician to start work, you expressly waive any right to claims to the contrary.
Waiver of Damages from Failed Cooling Equipment
You understand that refrigeration equipment is complex and can fail unexpectedly, and that servicing or repairing it involves inherent risks. Despite careful diagnosis and repair, there may be imperfections leading to the equipment’s malfunction, potentially causing food spoilage, discomfort, inconvenience, or revenue loss. You acknowledge that MR FRIDGE INC does not assume responsibility for such risks. You agree to assume all such risks and hold MR FRIDGE INC, its agents, and employees harmless from any related harms.
By permitting the technician to begin work, you expressly waive any right to claims to the contrary.
Waiver of Damages from Lifting Glass Cook Top
You recognize the inherent risk of breakage when lifting a glass/ceramic cooktop to access components beneath it. Despite the technician’s careful handling, breakage can occur. You understand that MR FRIDGE INC and the technician do not accept responsibility for these risks. You agree to bear all such risks and exempt MR FRIDGE INC, its agents, and employees from any related responsibility.
By allowing the technician to commence work, you explicitly waive the right to any contrary claim.